Privacy Policy

How we collect, use, share, retain, and protect personal information when you use ServiceBoss.

1. Data controller

ServiceBoss is the controller of personal data processed through this website. Contact us at [email protected].

2. Information we collect

We collect information you give us directly, information from third parties used to build your report, and technical data as you use the site.

• Your email address and contact details.
• Vehicle registrations you search.
• Your chosen report, add-ons, and V5C monitoring period.
• Order and payment-status records. Stripe processes card details and we do not store full card details.
• Messages sent to customer support.
• IP address, browser, device, page-view, security, and diagnostic data.
• Vehicle, risk, and history data returned by external services used to assemble your report.

3. Why we process information

• Contract: To process orders, obtain requested vehicle data, deliver reports, and provide purchased monitoring.
• Legitimate interests: To secure and improve the service, prevent fraud, and provide support.
• Consent: For optional communications where consent is the appropriate basis.
• Legal obligation: To retain records and comply with tax, accounting, or lawful authority requirements.

4. How we use information

We use information to operate the website, fulfil purchases, generate reports, send purchased alerts, provide support, prevent abuse, and meet legal obligations. We do not sell personal data.

5. Third-party services and data sources

We rely on trusted third parties, which may include Stripe, Cloudflare, email providers, DVSA, DVLA, manufacturer service-history providers, and specialist vehicle-risk data providers.

6. International transfers

Some providers may process personal data outside the United Kingdom. Where required, we use recognised safeguards.

7. Retention

We keep data only for as long as needed for the purpose collected, support, fraud prevention, and legal obligations. Order and payment records may be kept for up to six years where required.

8. Security

We use reasonable measures designed to protect personal data. Payment-card details are handled by Stripe rather than stored by us.

9. Automated and intelligent processing

Some parts of our service are automated. These systems support delivery and quality. They do not make solely automated decisions about you with legal or similarly significant effects.

10. Your UK data-protection rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, transfer, or object to processing of your personal data. Email [email protected] to exercise a right.

11. Complaints

Please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

12. Cookies and analytics

Essential cookies may be used for security and checkout. Optional analytics is loaded only after you choose Allow on the cookie banner. We do not use analytics to send vehicle registrations, VINs, card details, email addresses, or report contents.

13. Other websites

This website may contain links to other sites. Their own policies apply once you leave ServiceBoss.

14. Children

The service is not directed at children under 13, and we do not knowingly collect their personal data.

15. Changes and contact

We may update this policy when our products, providers, or legal obligations change. Privacy questions can be sent to [email protected].